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Have a question about a booking, a route, or anything else? Email us directly and we'll get back to you as soon as we can.
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Frequently asked questions
No. There's a $0 booking fee — the price shown at checkout is what you pay for the ticket itself, per person.
As a digital ticket, sent by email once your payment is confirmed. Keep it on your phone or print it out — either works for boarding.
It depends on the fare you picked at checkout. The cheapest fare is bound to that specific train, with no refunds or changes. The flexible fare includes a free refund and free changes before departure — this is shown for each fare option when you choose your ticket.
From tomorrow up to 90 days before departure. Prices and availability are set by the train operator and can change as the departure date gets closer.
Yes, free of charge — no reservation or weigh-in needed. You can bring your hand luggage plus one additional larger bag, stored in the luggage racks or under your seat.
Free wifi is available on most long-distance trains in Germany and on many cross-border connections, in both 1st and 2nd class.
Major credit and debit cards plus other secure payment options at checkout. Payments are processed by encrypted, PCI-compliant providers — we never see or store your card details.